Effective date: August 15, 2026
This list supplements the Privacy Policy. It identifies core providers that process Personal Data for Haplotype, the services they provide, the categories of data they may handle, and their principal processing location.
Providers are contractually limited to performing services for Haplotype and must protect Personal Data under applicable contractual and legal obligations. Not every provider receives every category listed, and a provider receives data only when its function requires it.
Haplotype-controlled processing
HaploHub
- Function
- Haplotype-controlled platform for secured upload links, genetic and biomarker file validation, processing, storage, queries, algorithms, and derived results.
- Data
- Genetic Data; Biomarker and Health Data; coded member, upload, and Sample identifiers; file and processing metadata; derived results.
- Location
- United States.
Cloud infrastructure
Google Cloud
- Function
- Cloud computing, storage, databases, networking, security, logging, backups, and deployment infrastructure.
- Data
- Account and authentication identifiers; service, upload, and transaction metadata; security and diagnostic records; encrypted Genetic Data and Biomarker and Health Data where Haplotype-controlled systems store or process them.
- Location
- United States for Genetic Data and Biomarker and Health Data.
Identity and authentication
WorkOS
- Function
- Account authentication, session management, sign-in, and identity administration.
- Data
- Name, email address, profile information, authentication identifier, session and device information, IP address, and security events. WorkOS does not receive uploaded Genetic Data or Biomarker and Health Data to provide authentication.
- Location
- United States, subject to WorkOS's documented service-provider infrastructure.
Reliability and security monitoring
Sentry
- Function
- Application error reporting, performance monitoring, diagnostics, and incident investigation.
- Data
- Opaque account identifier; IP address; device, browser, page, and application information; error details; performance and diagnostic events. Haplotype does not send account email addresses to Sentry and configures monitoring to exclude uploaded genetic or biomarker contents, biomarker query contents, credentials, cookies, and authorization headers.
- Location
- United States, subject to Sentry's documented service-provider infrastructure.
Communications
Resend
- Function
- Delivery of transactional and service-related email.
- Data
- Name, email address, message content, delivery status, and communications metadata. Haplotype does not use Resend to transmit raw Genetic Data or Biomarker and Health Data.
- Location
- United States, subject to Resend's documented service-provider infrastructure.
Operations tooling
Slack
- Function
- Internal operations alerting — delivery of automated error and incident notifications to Haplotype's private workspace.
- Data
- Error and incident alert contents forwarded from reliability monitoring: opaque account identifiers, error details, and application diagnostic summaries. Slack does not receive uploaded Genetic Data or Biomarker and Health Data.
- Location
- United States, subject to Slack's documented service-provider infrastructure.
Linear
- Function
- Engineering issue tracking for investigating and resolving errors and incidents surfaced by reliability monitoring.
- Data
- Issue contents derived from error and incident alerts: opaque account identifiers, error details, and application diagnostic summaries. Linear does not receive uploaded Genetic Data or Biomarker and Health Data.
- Location
- United States, subject to Linear's documented service-provider infrastructure.
Testing, orders, and delivery
When Haplotype offers direct-to-consumer testing or paid ordering, additional providers may include a testing laboratory, payment processor, kit-fulfillment provider, and shipping carrier. The applicable provider will receive only the information reasonably necessary for its function.
The testing laboratory will be identified here, at checkout, or in kit materials before it receives a Sample or related Personal Data. Payment and shipping providers may vary by location and order and will be identified in the transaction where appropriate.
Testing providers may handle coded Sample and order identifiers, test instructions, the Sample, required demographic or identity information, laboratory output, and quality records. Payment providers may handle billing and payment information. Fulfillment providers and carriers may handle name, contact details, shipping address, order contents, and shipment status.
Changes to this list
We update this list when a core provider begins or stops processing Personal Data or its function materially changes. An update to this operational list does not authorize a new use of Genetic Data, Biomarker and Health Data, or a Sample that requires separate consent.
Questions about a provider or its role may be sent to privacy@haplotype-labs.com.